Terms & Conditions

La Vie en Rose Company
Orders@lavieenrosecompany.com
281.896.7344

By using our La Vie en Rose Company website, you agree to the following Terms of Agreement. Please note, changes or updates to these terms may appear, so please check these details regularly. 

Purchases
By making a purchase on www.lavieenrosecompany.com , customers understand that substitutions may be made based on seasonal availability of flowers or other unforeseen or uncontrollable circumstances. Customer authorizes substitutions within a specific color palate. If necessary, at the designer’s discretion. 

Sales Taxes
All purchases are in USD, no other exceptions allowed. All purchases are subject to Texas Sales Tax.

Cancellation 
A written request for cancellation is required with at least 48 hours notice. Orders are not eligible to be cancelled or changed if items are out for delivery. No refunds. All items are considered Final Sale. Please check details carefully before submitting your order. 

Return Policy
All orders made via La Vie en Rose Company are Final Sale. No refunds. Care instructions will be included in each delivery. We are certain you will love your custom floral arrangement with continued opportunities to serve you.

Shipping Policy

  • Nationwide shipping is available for our Eternity and Lumiére Collections.
  • FedEx Ground and 2nd day shipping are available. 
  • FedEx Ground may take 3 to 5 days. Shipping is available Monday - Friday.
  • Shipping rates are calculated by shipping address, size and weight of package.
  • Tracking information will be sent via email to track your package. 
  • We are not responsible for any shipping delays due to the courier.
  • We are not responsible for any damage that may occur during transit. (Rest assured all of our roses and candles are securely packed with bubble wrap, include packing peanuts for added security and have multiple Fragile/This Side Up Stickers on every box.)
  • We are not responsible for lost or stolen packages.